Create a chatbot

Chatbots are one of the latest technology trends that are making waves. Due to the rise in popularity, marketers and developers are building and developing their own bots, in order to jump on the bandwagon of this trend that, far from being a fad, is here to stay.

What is a chatbot?

A chatbot is a new way of communicating with customers that, when properly configured, has a series of benefits that can be critical to the development, scalability and growth of a business. Through the use of natural language and conditions, a chatbot's algorithm is able to maintain a fluid conversation with a human. When in doubt, click here to investigate.

How to create a chatbot

First, you need to establish the reason why you are going to create this chatbot. What problem will it solve? How will it help you with your customers? By answering these questions, you will be able to know whether the best option is to create a chatbot with closed questions and answers or a chatbot that uses artificial intelligence to analyze your users' questions and thus offer the best answer. If this is your first time creating a chatbot, it may be easier for you to create a chatbot with closed questions and answers and based on the results and behavior of your users, you can then adapt it to a model with artificial intelligence. Furthermore, it is important that you collect in a document all the possible situations your chatbot will face. All the questions you will answer, the information you have to answer and the style in which you will answer. Once you have all this information, you can create a map that describes the user's journey based on their questions. With this map, the creation in the tool will be easier.